Shipping policy

1. Shipping Destinations

Alga Eyes ships to Portugal, Spain and other international destinations available at checkout.

Shipping availability depends on the destination entered during checkout. If your destination is not available, the order cannot be completed for that address.

2. Shipping Costs

Free shipping is offered to destinations covered by our shipping offer. Where applicable, no separate standard shipping charge will be added at checkout.

Customs duties, import taxes and clearance fees may still apply to international orders, unless stated otherwise at checkout or required by applicable law.

3. Order Processing

Orders are generally prepared for dispatch on the same business day or the next business day after payment confirmation.

Processing times are estimates and may be affected by order volume, public holidays or circumstances outside our control.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

• Portugal and Spain: 1–3 business days.

• All other available destinations, including islands and special destinations: 1–7 business days.

These delivery times are estimates, not guarantees. Actual delivery may vary depending on the destination, carrier operations, customs procedures and other circumstances outside our control.

5. Order Tracking

Tracking information will be provided after dispatch when available. Tracking availability and update frequency depend on the shipping service used.

6. Incorrect Addresses and Uncollected Parcels

Customers are responsible for providing complete and accurate shipping information.

If a parcel cannot be delivered because an address is incorrect or incomplete, or because the parcel is not collected, we will contact the customer where possible to agree on the next steps.

Where the customer requests reshipment in these circumstances, the customer may be required to pay the new shipping cost before the parcel is resent. This does not apply where the delivery failure is attributable to Alga Eyes or where applicable law requires otherwise.

7. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, contact support@algaeyes.com with your order number and relevant details.

We will assess the situation and determine the appropriate next steps in accordance with applicable law and any mandatory consumer rights.

8. Customs Duties and Import Charges

For international orders, customs duties, import taxes and clearance fees imposed by the destination country are the customer's responsibility unless stated otherwise at checkout or required by applicable law.

Customers are encouraged to check the rules applicable to their destination before placing an order.

9. Contact Us

For questions about shipping or delivery, contact support@algaeyes.com.