Refund policy

At Alga, we want you to be happy with your purchase. This policy explains how voluntary returns, exchanges and refunds are handled. It does not limit any mandatory rights you may have under applicable consumer protection laws.

1. Returns Within 14 Days

You may request a voluntary return within 14 days of receiving your order.

To be eligible for a voluntary return, items must be unused and returned with their original packaging and any included accessories.

Alga Eyes covers the return shipping costs for eligible returns under this voluntary return policy. Please contact us before sending an item back so that we can provide the applicable return instructions.

Nothing in this section limits mandatory statutory rights, including any rights that may apply to defective or non-conforming products.

2. How to Request a Return

To request a return:

1. Email support@algaeyes.com with your order number and a brief explanation of your request.

2. Wait for our customer support team to provide the return instructions and return address by email.

3. Follow the instructions provided and return the item as directed.

4. Once the returned item has been received and inspected, we will assess the request and arrange the applicable refund or other appropriate solution.

Please do not send items to an address obtained from an unrelated source or without first contacting our support team.

3. Exchanges

Exchanges may be requested by contacting support@algaeyes.com with your order number and the item you would like to exchange.

Exchanges are subject to product availability. Contact us before returning your item so that we can confirm the next steps.

Mandatory consumer rights remain unaffected.

4. Refunds

Where a refund is approved, we will initiate it as soon as reasonably practicable after receiving and inspecting the returned item, where inspection is applicable.

Refunds will generally be issued through the original payment method where possible. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Any mandatory statutory refund deadlines take precedence over this policy.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact support@algaeyes.com with your order number and a description of the issue. Photographs may help us assess the situation.

We will review the circumstances and work with you to determine an appropriate solution in accordance with applicable law.

Nothing in this policy excludes or restricts any mandatory rights or remedies available to consumers.

6. Contact Us

For questions about returns, exchanges or refunds, contact:

Alga Eyes
Email: support@algaeyes.com