Politique d’expédition et de livraison

Last Updated: February 15, 2025

At Alga (www.algaeyes.com), we aim to deliver votre lunettes de soleil quickly et efficiently. Below, you will find details about our shipping options, delivery times, et costs.

1. Shipping Destinations

We currently ship to:

  • Portugal (Mainland & Islands)
  • European Union countries

If you are outside these regions et would like to place an order, please contact us at algaeyes@gmail.com to check availability.

2. Shipping Costs

  • Portugal: €[insert amount] (Free pour orders over €[insert threshold])
  • European Union: €[insert amount] (Shipping rates vary by country)

Final shipping costs will be calculated at checkout.

3. Estimated Delivery Times

  • Portugal (Mainland): 2-5 jours ouvrables
  • Portugal (Islands): 3-7 jours ouvrables
  • EU Countries: 5-10 jours ouvrables

Note: Delivery times are estimates et may vary due to carrier delays, holidays, or customs processing.

4. Order Processing & Dispatch

  • Orders are processed within 1-2 jours ouvrables after payment confirmation.
  • You will receive a confirmation email avec a tracking number once votre order is shipped.

5. Tracking Votre Order

All orders include a tracking number, which will be sent via email once the order has been dispatched. You can track votre shipment on the carrier’s website.

6. Delivery Issues

If you experience any issues avec votre delivery, such as delays or lost packages, please contact us at algaeyes@gmail.com avec votre order number.

7. Incorrect Address or Failed Delivery

  • Please ensure votre shipping address is correct before completing votre order.
  • If a package is returned due to an incorrect address or failed delivery attempts, the customer is responsible pour additional shipping fees to resend the order.

8. Damaged or Missing Items

  • If votre package arrives damaged, please contact us within 48 hours avec photos of the damage.
  • If an item is missing from votre order, notify us immediately, et we will resolve the issue as soon as possible.

9. Contact Us

If you have any questions about our Shipping & Delivery Policy, feel free to reach out to us at:

📧 Email: algaeyes@gmail.com
🌍 Website: www.algaeyes.com