Política de devoluciones y cambios
Last Updated: February 15, 2025
En Alga (www.algaeyes.com), nosotros want tú a be completely satisfied con tu purchase. If para any reason tú are not happy con tu gafas de sol, nosotros offer a 14-day devolución y cambio política en compliance con EU consumer protección regulations.
1. Devoluciones & Exchanges Eligibility
A qualify para a devolución o cambio, the following conditions must be met:
- The request must be made within 14 días de receiving tu pedido.
- The producto must be unused, unworn, y en its original condition, con todo packaging, etiquetas, y accessories included.
- Proof de purchase (pedido confirmación o receipt) must be provided.
- Devoluciones o exchanges will not be accepted para personalized o final oferta items unless defective.
2. How a Request a Devolución o Cambio
- Contacto Nosotros – Correo Electrónico nosotros en algaeyes@gmail.com con tu pedido number, reason para devolución/cambio, y photos if necessary.
- Wait para Confirmación – Nosotros will review tu request y provide instrucciones within 2 business días.
- Ship the Item Volver – Tú will be responsible para the devolución envío costs unless the item is faulty o incorrect. Nosotros recommend using a tracked envío service a avoid lost parcels.
- Processing Time – Once nosotros receive y inspect tu devolución, nosotros will process the cambio o reembolso within 5-7 business días.
3. Reembolso Política
- Refunds will be issued a the original pago method used para purchase.
- The reembolso will cover the full producto price, but original envío costs are no reembolsable.
- If the devolución is due a a defective o incorrect item, nosotros will also cover the devolución envío cost.
4. Exchanges
- If tú wish a cambio tu gafas de sol para another model o color, follow the devolución process y specify tu preferred replacement item.
- If the nuevo item has a price difference, tú will be necesarias a pagar o receive a reembolso para the difference.
5. Damaged o Faulty Items
- If tú receive a defective o damaged producto, contacto nosotros within 48 hours de receiving tu pedido con limpiar photos de the issue.
- Nosotros will arrange a replacement o issue a full reembolso, including envío costs.
6. Exceptions
Nosotros reserve the right a refuse devoluciones that:
- Are sent volver after the 14-day period.
- Show signs de wear, damage, o missing accessories.
- Are returned without prior approval.
7. Contacto Nosotros
If tú have any questions regarding nuestro Devoluciones & Cambio Política, feel gratis a reach out a nosotros en:
📧 Correo Electrónico: algaeyes@gmail.com
🌍 Website: www.algaeyes.com