Payment Policy

Last Updated: February 15, 2025

At Alga (www.algaeyes.com), we aim to provide a secure and seamless shopping experience. Below are the details of our accepted payment methods, security measures, and important terms regarding payments.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express) via Stripe
  • PayPal

All payments are processed securely using encrypted technology to protect your financial information.

2. Payment Processing

  • Payments are charged immediately upon checkout.
  • Your order will be processed once the payment is successfully received.
  • If a payment is declined, your order will not be confirmed, and you will need to use an alternative method.

3. Currency & Pricing

  • All prices on our website are listed in EUR (€).
  • Customers are responsible for any applicable currency conversion fees charged by their bank or payment provider.

4. Secure Transactions

  • We use Stripe and PayPal, which comply with PCI DSS security standards, ensuring that your transactions are protected.
  • We do not store or have access to your full payment details. All transactions are encrypted and handled directly by Stripe and PayPal.

5. Refunds & Cancellations

  • Refunds are issued to the original payment method in accordance with our Returns & Exchange Policy.
  • Once a refund is processed, it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
  • If you need to cancel an order, please contact us as soon as possible at algaeyes@gmail.com. If your order has already been shipped, you must follow our Returns Policy.

6. Fraud Prevention

  • All transactions are monitored for fraudulent activity.
  • If suspicious activity is detected, we reserve the right to cancel the order and request additional verification before proceeding.

7. Payment Issues & Support

If you encounter any payment issues or have questions about your transaction, please contact us at:

📧 Email: algaeyes@gmail.com
🌍 Website: www.algaeyes.com