Shipping & Delivery

At Alga, we want your sunglasses to reach you as smoothly and quickly as possible. Here’s everything you need to know about shipping and delivery.

 

Delivery times

Our estimated delivery times are:

• Portugal (Mainland): 2–3 business days

• Portugal (Islands): 3–7 business days

• European Union: 5–10 business days

These are estimated delivery times and may vary depending on the destination, carrier delays, holidays, or other circumstances outside our control.

Order processing

Orders are usually processed and dispatched within 1–2 business days after payment has been confirmed.

Once your order has been dispatched, we'll send you an email with your tracking information.

Tracking your order

Every order comes with tracking. Once your order has been shipped, you'll receive your tracking number by email, which you can use to follow your delivery through the carrier's website.

Delivery issues

If your order is delayed, lost, or you experience any other issue with your delivery, please contact us at support@algaeyes.com with your order number. We'll look into it and help you resolve the issue.

Incorrect address or failed delivery

Please make sure your shipping details are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, or because delivery attempts were unsuccessful, additional shipping costs may apply if the order needs to be sent again.

Damaged or missing items

If your package arrives damaged, please contact us within 48 hours and include photos of the package and the damage.

If something is missing from your order, let us know as soon as possible and we'll look into it for you.