Shipping & Delivery Policy

Last Updated: February 15, 2025

At Alga ( www.algaeyes.com ), we aim to deliver your sunglasses quickly and efficiently. Below, you will find details about our shipping options, delivery times, and costs.

1. Shipping Destinations

We currently ship to:

  • Portugal (Mainland & Islands)
  • European Union countries

If you are outside these regions and would like to place an order, please contact us at algaeyes@gmail.com to check availability.

2. Shipping Costs

  • Portugal: €[insert amount] (Free for orders over €[insert threshold])
  • European Union: €[insert amount] (Shipping rates vary by country)

Final shipping costs will be calculated at checkout.

3. Estimated Delivery Times

  • Portugal (Mainland): 2-5 business days
  • Portugal (Islands): 3-7 business days
  • EU Countries: 5-10 business days

Note: Delivery times are estimates and may vary due to carrier delays, holidays, or customs processing.

4. Order Processing & Dispatch

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive a confirmation email with a tracking number once your order is shipped.

5. Tracking Your Order

All orders include a tracking number , which will be sent via email once the order has been dispatched. You can track your shipment on the carrier's website.

6. Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact us at algaeyes@gmail.com with your order number.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address is correct before completing your order.
  • If a package is returned due to an incorrect address or failed delivery attempts, the customer is responsible for additional shipping fees to resend the order.

8. Damaged or Missing Items

  • If your package arrives damaged, please contact us within 48 hours with photos of the damage.
  • If an item is missing from your order, notify us immediately, and we will resolve the issue as soon as possible.

9. Contact Us

If you have any questions about our Shipping & Delivery Policy , feel free to reach out to us at:

📧 Email: algaeyes@gmail.com
🌍 Website: www.algaeyes.com